Frequently Asked Questions

The Summer Friends & Family Event will run 5/17/24 to 5/31/24. All codes expire on 5/31/24 at midnight MST.

You can checkout once using your code. There is no item or dollar amount limit on your code. You can use your code to login and browse as many times as you’d like. Once you complete checkout, your code will no longer allow you to login and shop.

Unfortunately all Outdoor Prolink orders are final sale and cannot be edited or canceled after you complete your order. No exceptions. Please review your order before completing your purchase!

It should take between 7-14 business days for your order to ship and arrive at your door. When your order ships, you’ll receive tracking information via email. If you order from multiple brands, you’ll receive one tracking number per brand.

Visit this link to check the status of your order. You will need to know the email address you entered at checkout and your order number. If you don’t have your order number, no worries, type in your email address and we’ll send you an email with your order number.

Per our agreement with distributors, we unfortunately cannot accept returns or exchanges on any orders. Please double-check your order before completing your purchase!

Outdoor Prolink is a dropship company. This means that all gear is shipped from each individual brand’s warehouse. If you order from three brands, you’ll receive three separate packages and pay three separate shipping costs.

When you place an order on Outdoor Prolink, an initial pending charge is placed on the card. This is to confirm that you have enough funds for the order placed, and it will disappear within a few days. The actual charge will not go through to the card until all items have been shipped. If an item is canceled off the order, the final charge will reflect this change.

Occasionally, an item can go out of stock between you placing an order and the warehouse fulfilling your order. In the event this happens, the item will be canceled from your order and you will not be charged. If you need to place a new order for an in-stock item, reach out to [email protected] for another code.

Need Help?

Feel free to reach out to our Customer Service team with questions, we are here to help!

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